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24 Hour Reactive Maintenance in London
One number for the things no calendar predicts: a failed heater in January, a leak over a server room, a door that will not lock at closing time.
What reactive maintenance actually has to get right
Everybody advertises a 24 hour line. The difference is what happens after the phone is answered.
A reactive call has to be logged so it cannot be forgotten, assigned to someone who can actually attend, given a realistic time rather than a comforting one, and closed with a record of what was done. Most of the frustration with reactive maintenance is not slow attendance. It is not knowing.
Every job we take is time-stamped, owned and closed with an outcome, whether it came in at 10am or 2am.
What we attend
- Water: leaks, burst pipes, blocked drains, failed pumps, water ingress
- Power: total or partial loss of supply, tripping circuits, failed lighting, emergency lighting failure
- Heating and cooling: boiler and AC failure, no heating, no hot water, overheating server and plant rooms
- Security and access: doors that will not lock or open, failed access control, broken glazing, damaged shutters
- Fabric: ceiling collapse, floor damage, storm and impact damage, making safe
- Fire safety: alarm faults, failed door closers, blocked or damaged escape routes
Make safe first, fix properly second
For most out-of-hours calls the right first move is to make the building safe and stop the damage, not to complete a permanent repair at 3am with the wrong parts on the van.
We will tell you plainly which one you are getting. A temporary fix logged as temporary, with the permanent repair scheduled and priced, is more useful than a permanent repair claimed and not delivered.
Reactive works better attached to planned
Reactive maintenance is a symptom. A building generating a lot of it is usually telling you something about its planned regime, its plant age or its compliance position.
Where we hold both, reactive callouts feed back into the planned calendar, so recurring faults get designed out rather than repeatedly attended. That is the point at which the maintenance spend starts falling.
Common questions
Is the line answered by a person?
Yes. Out of hours you speak to someone who can log the job and dispatch, not an answering service that takes a message for the morning.
What counts as an emergency?
Anything affecting safety, security, or the ability to trade: loss of power or water, active leaks, fire safety failures, a building that cannot be locked or cannot be entered. Priorities are agreed per contract so there is no argument about it at 2am.
Do you charge a callout fee?
Contract clients have callout terms agreed up front, including out-of-hours rates, so there are no surprises on the invoice. Ad hoc callouts are quoted before we attend wherever the situation allows it.
Can you hold keys or access details?
Yes. For contract buildings we hold access arrangements, alarm procedures and site-specific information so an out-of-hours attendance does not depend on reaching someone who knows the building.
One conversation, every trade at the table.
Tell us about the building and which disciplines are causing the pain. We will come back with how the group would run them.
Talk to the group